A recurring situation in business organizations is that the captains of business usually speak in a language and systems management Information Technology (IT) seems to speak in another.

Often, from the corporate offices listening to the question: “How are my orders? Whither are my orders?”. In addition, the standard response from the office of systems usually something like: “We have 200 transactions on the basis of data.”

Usually, the sales and marketing executives do not know what a database and are not interested much, what they are interested in ordering. Unaware that an order can play one or more databases. For their part, executives of systems usually focus their attention on technology and its components, without taking into account the real needs of the business.

In large part this is because traditional systems management has operated with a silo-based model, where the different components and processes of IT and business have little connection and communication between them. Fortunately, this situation has changed thanks to information technology. Business software tools have made possible the alignment of systems management processes with business processes. That is, the alignment of the measurement capabilities of IT systems to the real needs of business information, allowing better service to key areas such as general management and sales and marketing.

The alignment of processes and tools combinaDan-Koloski_2ción appropriate permits, for example, a tracking company to its largest customers (gold or premium) and know in detail their actual experience as users across all enterprise systems with which they contact.

This management process and systems integration allows IT managers to work more quickly and generate efficiencies; also allows systems managers to demonstrate the productivity, performance and responsiveness of its staff, from a business perspective.

This gives companies the ability to perform their tasks more efficiently diagnostic systems management, patch (update), provisioning, change control and configuration management. The gain in efficiency allows IT staff to focus their activities on the creation of value: planning for the future, reduce the cost of implementation or perhaps work in sustainable initiatives such as energy management. All this translates into more business value.