Driven by the current trend of reducing costs and increasing profits, as well as government regulations and corporate environmental initiatives, management solutions in self-service e-billing have explosive growth, is expected to continue.
For some companies migrating to online options could represent an unnecessary expense, investing in expensive IT tools, training staff, to transform the traditional way of operating, to name just a few reasons. However, managers must consider the economic environment will never be “as before.” Now survive only those companies that are able to innovate in real time.
According to the New Normal Economic, challenge for organizations is to re-design different strategies to capture more customers and retain that already part of the portfolio. Therefore, a solution, which specializes in self-service, can ensure not only customer loyalty, because the user experience on the Net, it also ensures significant savings in administration and operation.
Regulatory changes driving electronic invoicing in Mexico
in recent añosRoberto M… has changed the regulatory framework to allow the use of such technologies. Only in August last year the Federal District Legislative Assembly in Mexico approved the legality of electronic invoices in legal proceedings. The proposal of the Executive Branch includes the requirement for issuing electronic invoices for amounts over $ 2,000 pesos and exemption from need for a physical file of invoices.
These changes represent the Government’s intention to rely on the electronic bill as a means to reduce tax evasion and improving the environment.
Today, only 1,600 companies in Mexico generate electronic invoices with digital tax certificate, if approval of this proposal all companies are obliged to do so, some with their own systems and through other providers of these services.
What is a management solution for electronic invoicing?
Management Solution Electronic Billing E-Billing Oracle of invoices generated by the billing or billing systems and their functions include, among others:
* Integration of the bill (when it comes from various sources)
* Get Fiscal Digital Certificate, according to current government regulation
* Clarifications on the invoice online
* Electronic payment card bill or bank transfer with recurring automatic payment options
* Comparative against historical consumption and user-defined budgets
What are the main features and benefits of Oracle e-Billing?
The benefits of these solutions are measured in the following processes related to managing the electronic billing:
1. Issuing and distributing bills. Mexico is estimated that 20 million users receive at least one monthly statement. The cost of transmission and distribution per invoice is $ 5 pesos. Through breeding programs of the electronic invoice can be accomplished that between 25% and 30% of users choose the electronic version of the bill with the resulting savings.
2. Electronic payment. Due to the integration of electronic means of payment in the application, be reduced by two days the collection of bills.
3. File of invoices. Taking advantage of tax regulations can save space in the physical file of invoices generated.
4. Consultation and clarification. Thanks to the interactivity and the richness of the information provided to the user as well as self-service application, with reductions of between 60% and 90% in call-center calls for clarification. Besides the cost savings have been achieving higher rates of user loyalty.
5. Bilker independence. Easily integrated to any existing infrastructure through an interface (API) flexible.
6. Promotion directed-Increased revenue through cross selling or by incremental suggestions of offers and promotions at the time that the client query your invoice.
Electronic billing: green initiative
one of the biggest drivers of the use of electronic invoices is to reduce the environmental impact of printing and distributing them.
For example, a company that gets a million subscribers receive the electronic bill in place of physics, save:
* 280 tones of paper
* 565 metric tons of trees
* Prevent 280 tons of solid waste, and prevent
* 19 million liters of water
* The issuance of 725 metric tons of greenhouse gases
What is the ROI for these solutions?
More than 200 million subscribers worldwide use the Oracle E-Billing solution today, generating over one billion of bills each month. In general, our solution customers achieve the return on investment in less than a year.
The solution is available under the model of Software as a Service (Seas) enabling rapid deployment and operation of world class with lower costs. Through economies of scale of this model may provide the solution in a fraction of the cost of printing and distribution of statements.
In addition to the advantages in cost and operations, improving the customer experience in the interactions associated with sales organizations increase customer loyalty, generating a better profit per customer. This definitely accelerates the ROI within one year.
Who uses it today?
Already more than 1 billion generated statements with the Oracle E-Billing solution monthly, as this solution offers significant cost savings while increasing their portfolios and strengthen their ties with captive customers. By increasing the quality of service, earnings will grow considerably.